Privacy Policy

Effective Date: September 29, 2026

Last Updated: September 29, 2026

THRYVE of South Holland (“THRYVE of South Holland,” “we,” “us,” or “our”) respects your privacy and is committed to protecting information collected through our website (the “Website”).

This Privacy Policy explains how we collect, use, disclose, and protect information obtained through the Website.

1. Information We Collect

Information You Provide

You may voluntarily provide information when you:

• Contact us through a website form.
• Request information about our services.
• Request a tour or appointment.
• Send a careers inquiry where that option is available.
• Opt in to text or email communications when an opt-in option is offered.
• Communicate with us by email or other available methods.

This information may include your name, contact information, address, email address, telephone number, and other information you choose to provide.

If you opt in to text messages, we may also collect the phone number, date and method of consent, the consent language presented, your messaging preferences, delivery information, and replies such as HELP or STOP. We use these records to manage the messaging program and honor your choices.

Health or Medical Information

Please do not submit medical records, detailed medical histories, diagnoses, treatment information, insurance information, or other sensitive health information through a general website form unless the form specifically indicates that it is an appropriate secure method for submitting such information.

If you are a patient or resident, certain information may constitute Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (“HIPAA”). PHI is handled in accordance with applicable HIPAA requirements and our Notice of Privacy Practices, as applicable.

Automatically Collected Information

When you visit our Website, certain information may be collected automatically, including:

• IP address.
• Browser type and operating system.
• Device information.
• Pages visited.
• Date and time of visits.
• Referring website or source.
• General Website usage information.

We may use cookies, analytics technologies, pixels, tags, or similar technologies to operate and improve the Website and understand how visitors use it.

2. How We Use Information

We may use information collected through the Website to:

• Respond to questions and requests.
• Provide information about our services.
• Schedule or coordinate requested services, tours, or appointments.
• Communicate with you.
• Improve our Website and services.
• Monitor Website performance and security.
• Detect and prevent fraud, abuse, or unauthorized activity.
• Comply with legal and regulatory requirements.
• Carry out other purposes disclosed at the time information is collected or otherwise permitted by law.

3. Protected Health Information

If we collect or maintain PHI through a patient relationship or healthcare service, our use and disclosure of that information may be governed by HIPAA and other applicable healthcare privacy laws.

Our Notice of Privacy Practices describes how we may use and disclose PHI and explains certain rights you may have regarding your PHI.

This Website Privacy Policy does not replace or modify our Notice of Privacy Practices.

4. How We Share Information

We may disclose information to third parties when reasonably necessary to operate our Website, provide requested services, communicate with you, or fulfill other legitimate business or legal purposes.

Depending on the circumstances, these parties may include:

• Service providers that support our Website or business operations.
• Technology, hosting, analytics, communications, or security providers.
• Professional advisors.
• Government authorities or law enforcement when required or permitted by law.
• Other parties with your authorization or as otherwise permitted by applicable law.

Information subject to HIPAA will be handled in accordance with applicable HIPAA requirements and our Notice of Privacy Practices.

We do not sell mobile phone numbers or text-message opt-in information. We do not share text-message consent or opt-in data with third parties or affiliates for their own marketing or promotional purposes. Messaging providers may receive the information needed to deliver texts and maintain consent and opt-out records for us, but they may not use it for their own marketing.

5. Cookies and Analytics

Our Website may use cookies and similar technologies to remember preferences, analyze Website traffic, improve functionality, and understand how visitors interact with our Website.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect Website functionality.

If we use third-party analytics, advertising, or tracking technologies, additional disclosures and choices may apply.

6. Communications

We may use the contact information you provide to answer an inquiry, coordinate a requested tour or service, or send communications you have requested. Submitting a general website inquiry does not by itself enroll you in recurring promotional text messages.

Text Messages

If you affirmatively opt in to a text-message program, messages may concern your inquiry, tour or appointment scheduling, admissions information, requested service updates, or other categories identified when you consent. We will seek separate consent before sending promotional texts where required. Consent to optional texts is not a condition of receiving care or services.

Message frequency varies with your interactions and the program you join. Message and data rates may apply under your mobile plan. Reply STOP to a message to opt out of that text program; reply HELP for assistance. You may also contact us using the phone number below. We honor reasonable opt-out requests and may send one final message confirming your choice.

Text messages and ordinary email may not be secure or monitored continuously. Please do not send detailed medical or other sensitive information through these channels. For an emergency, call 911.

For email communications, use the unsubscribe option in the message when available or contact us to update your preferences.

7. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, use, alteration, or disclosure.

However, no method of transmitting or storing information is completely secure. We cannot guarantee the absolute security of information transmitted through the Internet.

Retention

We keep website and messaging information for as long as reasonably needed to handle requests, provide services, maintain consent and opt-out records, protect our systems, and meet legal obligations. Retention periods depend on the information and the purpose for which it was collected.

8. Children's Privacy

Our Website is not intended to knowingly collect personal information directly from children under the age of 13 without appropriate authorization.

If you believe a child has provided personal information to us through the Website without appropriate authorization, please contact us.

9. Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of websites that we do not operate.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

10. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have certain rights regarding personal information we collect, which may include rights to request access, correction, deletion, or information about how your personal information is used.

Individuals whose information is subject to HIPAA may have additional rights described in our Notice of Privacy Practices.

To make a privacy-related request, please contact us using the information below.

11. State-Specific Privacy Rights

Certain states provide residents with additional privacy rights. Where applicable, THRYVE of South Holland will provide additional notices and honor rights required by applicable state privacy laws.

Additional state-specific disclosures may be provided on this Website or in response to a privacy request.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or services.

When we make changes, we will update the “Last Updated” date above and post the revised policy on this Website.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact: